If you need more information about any of our developments or properties, our team will be happy to help.
As a community-led organisation we value your input as it helps us shape our services. If you need to request a service, or something isn’t quite right, please contact us using the following link: Comments & Complaints. We aim to process these enquiries straight away and find that most problems get sorted as soon as you let us know about them.
Unhappy with a decision we have made? If this is the case you can ask us to review it following our appeals process. Click here to find out more about our appeals policy.
Finding us
Our Pioneer Places is located in the heart of Castle Vale, Birmingham. Situated opposite the library, our office is part of The Pioneer Group and their other divisions.
Contact us
We love to hear from you, so whether you are an existing customer or just want more information about any of our homes, feel free to get in touch and we’ll come back to you as soon as we can.
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Email contactus@pioneerplaces.org.uk |
Telephone 0121 748 8100 |
Stay Connected:
Do you live in one of our homes in Stechford?
If you moved into one of our Stechford homes in 2021, there are slightly different contact arrangements. This is because your home is still in its defects period. Please call us on 0121 748 0881 for all enquiries, including emergency repairs out of hours. This will ensure you aren’t put through to the wrong contractor.
If you moved into your Stechford home before 2021, you should call us on our usual number – 0121 748 8100.